When I was a hospitality management student I could see my career go a number of ways. But one way I never saw it go was technology.
I’m not a programmer, I am not interested in creating apps and websites. I went into hospitality to work with people and not sit behind a desk. So technology was not anywhere close to my career vision.
Now, however, 5 years after graduation, I can see myself working on the technology side of hospitality. Why?
Because now I understand how jobs and careers look like in the hospitality industry and understand that a job in a technology company, doesn’t mean a job as a programmer.
The best way to find career opportunities it the world of hospitality technology is to follow the trends and understand its impact on the sector you’re in
And this week I am going to reveal to you just that. The jobs and career options you have never considered for your future, as a hospitality student, in the technology sector of the hospitality industry.
This is part of a series on hospitality industry careers, where I reveal “secret” careers and jobs that you didn’t know about in 11 hospitality industry sectors.
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If you are a student of the hospitality industry and need some help trying to figure out your next steps, go over to my Instagram @savvyhotelier and send a DM with your question, I will make sure to help you out!
The table of content is:
I am going to help you understand what kind of jobs there are in the hospitality technology sector
I am going to talk a bit about technology trends in the industry and how to see them as career opportunities
And I am going to look at some entry-level jobs in the field
Let’s start with the first one,
Kind of jobs there are in the hospitality technology sector
Let’s take a theoretical technology company in the hospitality sector. Think of companies that run the reservation system, meeting planner system, guest communication system, to give a few examples. This company would have the following departments regardless of what they do:
Human Resources Recruitment Training Admin
Marketing Brand management Campaigns Partnerships & Loyalty
Product management Product development Project management
IT Internal tech support Employee support
Customer service Q&A External IT support
And others (depending on the size)
Only some of these jobs are programmer jobs in product management and ofc legal team have their own requirements.
The other departments have jobs that you could have as a hospitality student and graduate. In HR, marketing, product management, and customer service.
STOP viewing your career post-graduation only as someone who is working in hotels, restaurants or events. THINK BIGGER, these technology companies in the hospitality industry are great employers and you must not overlook them.
How do you find technology companies to work for?
Well, you know TripAdvisor and booking.com right? Those are some big examples of this exact thing - they are technology companies in the hospitality industry.
They don’t have their own hotels and restaurants to operate, they enable people to visit hotels and restaurants through their technologies.
Just look at smaller companies like that and discover their jobs. (use LinkedIn to find them!)
Technology trends & how to see them as career opportunities
If you are anything like me, you joined the hospitality industry because you wanted to work with people and deliver fantastic service to people, as you are passionate about that, and not technology.
How can you use technology trends to find career options? Well, technology does not create itself, new keyless door technology does not install itself in a hotel and even robots need a human to take care of them when they break.
With hotels implementing more and more mobile applications, AI tools, and robots, there are people who create and develop the idea, test it, implement it, and constantly develop and improve it.
And you could be involved in that someday!
Creating Alibaba's a fully automated hotel in China that only requires your face to check-in and access all areas of the hotel, requires people to put in place and in some cases step it to fix issues. Machines and robots can only do so much.
The best way to find career opportunities it the world of hospitality technology is to follow the trends and understand its impact on the sector you’re in: hotels, restaurants or events.
Once you understand that, look at your own skills, expertise and interest.
Do you want to work for another company and change your lifestyle? If yes, seek for ways to apply your skillset there.
Think about all the departments I mentioned at the beginning and make sure to explore the people’s pages on LinkedIn to find cool opportunities.
And let’s wrap this up with a few entry-level jobs that you, as a hospitality student, can do while you study or after graduation.
Entry-level jobs in technology for hospitality students
Customer service agent
Yes ok, this is a typical one, but working in a tech company will require you to learn about the systems and you can progress to being an analyst or a team leader in the service centre.