top of page

How to Get the Most Out of an Informational Interview | Hospitality and Tourism Management

Informational interviews is one really good way to learn about people and different career paths in the hospitality industry.

The hospitality industry is super complex and has many different jobs in all 11 sectors of the industry. Starting out, it is hard to see how they are all connected and what career possibilities one has. There is no “one fits all” approach to a hospitality career.

This is why I started Savvy Hotelier: to bring all of these pieces together and clear the “hospitality career” fog for you to be able to see clearly where you could go and build your flexible path.

What informational interview are and are not

Informational interviews are a conversation initiated by yourself, as someone that wants to learn something, from someone else that is in the position to share their knowledge with you.

As a student, you can reach out to your professors to question them on their topic of expertise or professionals in the industry to ask them about their careers and day to day work.

Informational interviews are:

  • A way of connecting with people in the industry, professors and professionals

  • An opportunity to learn from someone with more experience and expertise

  • A chance to discover a new area of the industry and learn something new

  • A way to start building a personal relationship

But don’t take advantage of the precious time your professor has given you to score any special treatment, the intent of an informational interview must be curiosity.

Informational interviews are not:

  • A way of promoting yourself for the sole purpose of getting a job

  • A way to score better grades or favouritism with your professor

  • A way to get answers from your professor about the coursework

You’ve gotta make the most of your hospitality degree and your university, this is a great way to use your university name to connect with external professionals.

Preparing for an informational interview

Any informational interview has three parts:

  1. Preparation

  2. Interview

  3. Follow-up

Yes, you have to prepare. It might be the most important part of the process because you need to research the topic that you want to ask your professor and build an objective for the outcome of the interview.

Don’t go in empty-handed, you will waste their time and not get much out of it.

Preparation for an informational interview should include these 2 things:

  • The professor and their background - find them on LinkedIn and understand their career path. Be ready to reference that in your interview, showing that you came prepared.

  • The specific question that you want to ask their viewpoint on - make sure you have a specific question that you want to ask the professor, as an expert in that field. Research the current market or events and ask about their future insights on the industry impact or change. Be specific.

What to ask during an informational interview with your professor

You have 30min of your professor’s attention, use it wisely.

Before shooting your questions off, don’t forget to thank them for their time and attention, you know that they are busy so you appreciate the time taken to speak with you.

Categorise the questions you are asking them in two buckets: professional career and subject-specific.

Professional career questions are fairly generic but make sure to adapt them to the professors’ own career (that you researched) and the subject that they are teaching.

Three questions to ask a professor during an informational interview:

  1. What was the most impactful experience of your professional career? How did it impact you personally and professionally?

  2. What lead you to become a professor after X years in the hospitality industry?

  3. What decision did you make in life that was pivotal or essential to your career in the hospitality industry?

You can replace the “hospitality industry” and add in specifications that are relevant for the professor i.e. events, restaurants, revenue.